- What is your refund policy?
Please refer to our Refund Policy page for all information regarding refunds/returns.
- What are your shipping options?
Here at tlc Body we provide FREE shipping for orders over $80. For all orders under $80 we charge $9.95 for regular shipping and $14.95 for Express.
- When will I receive my order?
Please refer to our shipping policy for more information regarding shipping times. Please note that we require 1 -2 business days on average to fulfil your order before dispatching it. We use Australia Post as our courier and their typical expected delivery times are 5-7 business days. Due to the current worldwide pandemic, we are experiencing delays to our shipping services due to decreased air activity across the world and a massive increase in online shopping. Unfortunately, due to this, there have been some slight delays and all delivery timeframes are not a guarantee at the moment.
- What do I do if I never received my order?
Please contact us at firstname.lastname@example.org if you have not received your goodies in the expected time period!
- What do I do if my order arrives damaged?
Please contact us at email@example.com if you have any issues with your order. Please make sure you include the following information in your email: your order number, full name and a photo of the damage.
- How do I make changes to an order I’ve already placed?
Unfortunately we are unable to make changes to orders once they have been placed. Please contact us at firstname.lastname@example.org ASAP if you would like to update or cancel your order and we will do our best to accomodate this request. We cannot guarantee this request will be approved as we have a fast turnaround and may have already processed your order.
- Are your products cruelty-free/do you test on animals?
Yes all of our products are cruelty-free and we do not test on animals!